About this tool
Separate customer-return and return-to-origin assumptions when estimating the effect of returns on a batch of orders. Review the different freight, damage and recovery costs instead of assigning one loss to every return.
Calculations and file processing run in this browser tab. The tool does not send working inputs or files to our hosting server.
मुख्य इनपुट और नियंत्रण हिंदी में देखने के लिए ऊपर “🇮🇳 हिंदी में देखें” चुनें। गणना और फ़ाइल प्रोसेसिंग इसी ब्राउज़र टैब में होती है; टूल आपके इनपुट हमारी होस्टिंग पर नहीं भेजता।
Features
- Work with Net Profit per Kept (Non-Returned) Order (₹); Courier RTO Rate (% of Dispatched); Customer Return Rate (% of Dispatched).
- Review Net Kept Orders (per 100); Gross Profit on Kept Orders; Total Courier RTO Loss in the result breakdown.
Benefits
- Compare different return outcomes explicitly.
- Identify which entered return assumptions drive the estimated loss.
Who should use this tool?
- Sellers reviewing return economics.
- Operations teams comparing return categories.
How to use
- Complete the labelled fields for your scenario, including Net Profit per Kept (Non-Returned) Order (₹); Courier RTO Rate (% of Dispatched); Customer Return Rate (% of Dispatched). Use the units shown beside each field.
- Try the example labelled “₹250 Profit, 15% RTO (₹60 loss), 10% CIR (₹165 loss)” if you want to check the workflow first.
- Select Calculate / Run Tool and review Net Retained Orders & Profit per 100 Dispatched and Net Kept Orders (per 100); Gross Profit on Kept Orders.
- Check the assumptions and limitations below. Adjust a value to compare scenarios, then copy or download the result you need.
Try these worked examples
| Scenario | Example inputs | Example result |
|---|---|---|
| ₹250 Profit, 15% RTO (₹60 loss), 10% CIR (₹165 loss) | Net Profit per Kept (Non-Returned) Order (₹): 250Courier RTO Rate (% of Dispatched): 15Customer Return Rate (% of Dispatched): 10Shipping Loss per Courier RTO (₹): 60Fwd + Reverse Shipping + Damage Loss per Customer Return (₹): 165 | 75 Kept Orders → Net Profit ₹16,200 (₹162/dispatched) |
| Apparel Category: ₹300 Profit, 18% RTO, 18% CIR | Net Profit per Kept (Non-Returned) Order (₹): 300Courier RTO Rate (% of Dispatched): 18Customer Return Rate (% of Dispatched): 18Shipping Loss per Courier RTO (₹): 65Fwd + Reverse Shipping + Damage Loss per Customer Return (₹): 180 | 64 Kept Orders → Net Profit ₹14,790 (₹147.90/dispatched) |
Reference and processing
Indian Marketplace Return Fee Economics · Listed applicability: 2025-2026
Calculations and file processing run in this browser tab. The tool does not send working inputs or files to our hosting server.
FAQs
Why separate customer returns from RTO?
They can follow different delivery, handling and recovery paths. Using separate rates and cost assumptions makes the scenario easier to reconcile with actual order records.
Which inputs do I need for Customer Return (CIR) vs Courier RTO Impact Analyzer?
Use Net Profit per Kept (Non-Returned) Order (₹); Courier RTO Rate (% of Dispatched); Customer Return Rate (% of Dispatched); Shipping Loss per Courier RTO (₹), then complete the remaining fields for your scenario. The built-in examples show how those fields fit together.
What should I check before using this result?
Uses seller-entered RTO %, CIR %, and refurbishment/damage loss per customer return. Check the assumptions and output against your intended task before relying on the result.
What happens to the information I enter?
Calculations and file processing run in this browser tab. The tool does not send working inputs or files to our hosting server. Tool favourites save only tool IDs in this browser. Sharing sends the tool link, not your working values or files.